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WISHLIST

Refund Policy

Kids Clothing Online

We want you and your little one to be 100% happy with every purchase! If something isn’t perfect, we’re here to make it right.

1. Return Window

  • You can return most items within 10 days from the date of delivery.

  • Festive/special collection items: 7 days from delivery (mentioned on product page).

2. Conditions for Return

Items must be:

  • Unwashed, unworn, and unused

  • In original condition with all original tags, labels, and packaging (including free gifts, if any)

  • With the original invoice/order number

3. When You Can Return/Exchange

100% eligible in these cases:

  • Wrong size/color/item sent

  • Manufacturing defect (stitching issue, torn fabric, missing buttons, etc.)

  • Damaged or soiled product received

4. How to Request a Return

Step 1:  Contact us within 2 days of delivery at: WhatsApp/Call: +919512077088

Step 2:  Share:

  • Order number

  • Clear photos/videos of the issue (if defective/damaged)

  • Reason for return

Step 3:  We will arrange a FREE reverse pickup from your doorstep (most cities in India). If pickup is not available in your area, we will reimburse courier charges (max ₹100–150, whichever is lower) on proof of courier receipt.

5. Refund Timeline & Method

  • Once we receive and verify the returned item, refund will be processed within 3–5 business days.

  • Money will be credited back to your original payment method:

    • Credit/Debit Card & Net Banking → 5–7 business days

    • UPI/Wallets → 2–3 business days

    • Cash on Delivery → Bank transfer (NEFT) to your account

  • Original shipping charges are non-refundable (except when we sent the wrong or defective item).

6. Exchange Instead of Refund

Love the product but need a different size/color? We offer FREE exchange within 15 days (subject to stock availability).

7. Sale & Discounted Items

Items bought during Sale, Flash Sale, or with coupon codes are eligible for return/refund exactly like regular-priced items (same rules apply).

8. Late or Missing Refunds?

If you haven’t received your refund even after 10 business days, please contact us with your order number — we’ll chase it for you!

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